Terms of service

These terms are between you and DEVIORA S.R.L., a limited liability company registered in Romania (societate cu răspundere limitată, or S.R.L.), of Calea Șerban Vodă 282, Sector 4, București 040221, Romania, holding tax identification number (CUI) 55471145 and trade register number J2026051139003, with a share capital of 500 lei. By creating an account or using the service you accept them. If you are accepting on behalf of an organisation, you are confirming that you are allowed to bind it, and “you” then means that organisation.

Our privacy policy explains what we do with data, and it forms part of this agreement.

It lets you connect social media accounts, write and schedule posts to them, generate draft text and images with the help of AI models, read back figures and comments from those accounts, and track public profiles you choose to follow.

The service depends entirely on interfaces the social platforms provide and can change or withdraw at any time, without notice to us. We will keep up as best we can. We cannot promise that a platform will continue to allow something it allows today.

You are responsible for what happens under your login, including keeping your password to yourself. Tell us promptly if you think somebody else has it.

Work happens inside a workspace, and people you invite to a workspace can see and act on what is in it, according to the role you give them. An owner can change plans and remove people, an admin can connect and disconnect accounts and destroy content, a member can write and organise. Choose accordingly: an invitation is a grant of access to everything in that workspace.

Everything you upload, write or generate through the service remains yours. You give us the permission we need to host it, process it and transmit it to the platforms and providers described in the privacy policy, for the purpose of running the service for you and for no other purpose. That permission ends when you delete the content, apart from copies in routine backups that expire on their own schedule.

You confirm that you have the rights to what you publish through us, including for any image, music or footage in it, and that publishing it does not break the law or somebody else’s rights.

When you connect an account you are instructing us to act on your behalf within the permissions that platform granted. We act on that instruction and on nothing else: we do not post, delete, follow, message or read anything you have not asked for.

Your use of each platform through us is also governed by that platform’s own terms, and those terms win. If a platform’s rules forbid something, this service is not permission to do it.

A platform can end a connection at any moment, by revoking a token, expiring one, changing a permission or suspending an account, and it can do so without telling you. When that happens the connection stops working and anything scheduled through it will not publish. We show the state of every connection and we notify you when one dies, and keeping connections alive is ultimately your responsibility, not ours.

Removing our app from a platform’s own settings ends the connection and destroys the credentials we held for it. It does not delete the content in your workspace. The privacy policy explains the difference and how to ask for either.

• Publish anything unlawful, defamatory, hateful, or infringing somebody’s rights.
• Send spam, or use the service to post at a volume or in a pattern that breaks a platform’s rules.
• Impersonate anybody, or publish to an account you are not authorised to publish to.
• Use the service to scrape, harvest or bulk-collect data from a platform in a way that platform prohibits, or to work around a restriction it has placed on you.
• Resell, sublicense or white-label the service without our written agreement, or attempt to reverse engineer it.
• Attack it: probing, load testing, circumventing limits, or trying to reach another customer’s data.

We may suspend an account immediately where we reasonably believe one of these is being broken and the risk is real, and we will tell you why.

Drafts written or images produced by the AI features are suggestions. They can be wrong, derivative, or unsuitable for your audience, and they are not legal, financial, medical or any other kind of professional advice. You are responsible for what you publish, whether you wrote it or approved it.

Nothing is published automatically without an instruction from you, whether that is pressing publish or creating a schedule that does.

Paid plans are billed in advance through Stripe for the period you choose, and they renew automatically until you cancel. Cancelling stops the next renewal and leaves you on the plan you paid for until that period ends. Fees are exclusive of VAT and any other tax, which is added where it applies.

Except where the law gives you a refund right, payments are not refundable, including for a period you did not use. If we change prices we will tell you at least 30 days before the change affects a renewal, and you can cancel instead.

If a payment fails we may suspend paid features until it succeeds. Scheduled posts do not publish while an account is suspended.

We work to keep the service running and we do not offer a guaranteed uptime figure at these plan levels. Maintenance, outages at our providers, and outages at the social platforms themselves will all sometimes stop something from publishing on time.

Scheduled publishing is best effort. A post can fail because a token expired, because a platform rejected the content, because a limit was hit, or because the platform was down. We record and show the reason. We do not accept liability for a post that did not go out.

You can stop using the service and delete your workspace at any time. We can end this agreement on reasonable notice, or immediately if you break section 6 or do not pay.

When a workspace is deleted, its content, connections and collected history are deleted with it and cannot be recovered. Export anything you want to keep first.

The service is provided as it is. To the extent the law allows, we exclude every implied warranty, including of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that it will be uninterrupted, error free, or that any figure a platform reports through it is accurate.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue, goodwill, data or anticipated savings, however it arises.

Our total liability to you for everything arising out of this agreement in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will cover us against claims brought by somebody else because of what you published through the service, or because you broke section 6 or the terms of a platform you connected.

We may update these terms. The date at the top changes when we do, and where a change materially affects you we will tell you inside the product or by email before it takes effect. Continuing to use the service after that is acceptance. If you do not accept, stop using it and cancel.

This agreement is governed by the law of Romania, and the courts of Bucharest have exclusive jurisdiction over any dispute arising out of it.

That last part does not bind you if you are a consumer rather than a business. You keep the protection of the mandatory law of the country you live in, and if you live in the European Union, Regulation 1215/2012 lets you bring proceedings against us in the courts of your own country and means we may bring proceedings against you only there.

If any part of this agreement is unenforceable, the rest continues to apply. Not enforcing something once does not mean giving it up.

DEVIORA S.R.L., Calea Șerban Vodă 282, Sector 4, București 040221, Romania. Telephone +40 725 680 625. Questions about these terms: hello@crestnote.com.